When My order will be shipped?
We will pack your order securely and ship out in 1-3 working days via SF international shipping.You will receive detailed order information in your email.When your order is shipped, you will receive an order tracking number and a tracking link.
How long will I receive my package?
Express shipping:will take about 5-7 working days.
If I did not receive My order?
Please Contact us if you did not receive your order in a long time,If your package is confirmed lost,we will issue a full refund to you.
Please Contact Us before return items
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at annyhuo213@gmail.com. Please note that returns will need to be sent to the following address:
Receiver:Anny Huo
Address:Qian Jin road,Yang Guang Hua Shu 20#,
Wei Du Qu,461000
Xuchang,Henan
China.
Phone：+8615713741201
If your return is accepted, we will send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at annyhuo213@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at annyhuo@outlook.com.
